Running a multi-channel e-commerce business is no small feat. Between managing orders, tracking shipments, and automating workflows, operators often feel like they’re juggling multiple balls while trying to keep everything running smoothly. But here’s the thing: when systems don’t talk to each other as seamlessly as they should, those balls can start falling.
That’s where Packwork comes in.
Bringing Shopify and Fulfil together
As we worked with large e-commerce brands, we identified two common areas where improved integration could enhance efficiency and ease of use.
First up: accessing shipping data. Fulfil holds a ton of valuable information, like shipping status and fulfillment details, which is key when handling customer inquiries. CX teams could log into Fulfil to find it or pull it into Gorgias or Zendesk through Fulfil’s helpdesk integrations. But for teams that prefer working directly in Shopify, switching between platforms just to track down order and shipment details was a constant time sink.
Then there’s automation. Fulfil already streamlines a lot, but combining operational data with marketing or customer data? That’s where things got tricky. Shopify Flow makes automation flexible, but getting Shopify-specific details, like shipping preferences, VIP tags, or campaign data, into Fulfil in a way that’s actually useful wasn’t straightforward. That’s the gap we wanted to close.
Packwork: a better, scalable solution
We kept getting asked to build these kinds of solutions, again and again. At some point, it didn’t make sense to keep creating one-off fixes for each merchant. The need for a more scalable, out-of-the-box solution was clear.
So, we set out to make operators’ lives easier.
Packwork solves both problems by connecting the dots between Shopify and Fulfil. We bring Fulfil’s shipment data directly into the Shopify Admin, eliminating the need to jump between platforms. We also unlock the power of Shopify Flow for Fulfil merchants. This allows merchants to automate tasks with rich, accurate data from both platforms.
Connecting the dots
At its core, Packwork is designed to make life easier for operators. Whether they’re CX agents, retail staff, or ops managers. Here’s how:
- Admin UI Extension: CX and retail teams can now access shipment data within Shopify, reducing the time spent tracking down information across platforms.
- Shopify Flow Actions: With Packwork, you get new, easy-to-use actions that trigger automation, such as sending shipping preferences and dates from Shopify to Fulfil. No more manual work or messy workarounds.
Get back time
Time is an operator’s most valuable resource. Every minute spent jumping between platforms, looking up data, or manually pushing information between systems is a minute wasted. Packwork eliminates that inefficiency, freeing up time for more important work.
Whether it is pulling shipping data directly into Shopify or automating manual tasks, Packwork gives teams the tools they need to save time and focus on the things that matter.
Let’s make operations more enjoyable
Packwork is more than just a Shopify app — it’s a tool built to improve the operator experience.
By connecting the dots between Shopify and Fulfil, we’re helping e-commerce brands save time, reduce manual work, and improve workflows across the board. At Codeture, we believe in making operations smoother, and Packwork is the perfect reflection of that mission.
If you’re ready to stop switching between platforms and start automating with ease, Packwork is here to help. It’s time to bring joy back to your operations.